The Value We Bring

“Quantum Associates service was excellent. I appreciated the attention to detail and the personal attention provided to the staff.
The reporting, mapping, and overall process was absolutely perfect."
- Delivery Services Manager, Abbott, Abbott Park, IL
Coaching and facilitation is what we are good at, employee engagement
Our coaches and facilitators hard at work

What is Management Consulting?

A person or firm primarily retained to provide solutions to problems. The typical benefits of hiring a management consultant include the following:

  • Independence—the management consultant brings an independent view of issues and should not be biased by company culture or politics.
  • Skills—the management consultant brings knowledge, creative skills, experience, and industry insights gained through similar projects. These skills bridge the gap to arrive at a solution.
  • Analysis—A management consultant is likely to bring analytical tools, methods, and best practices that might not otherwise be available to others in your company.
  • Resource—the management consultant’s time and costs are a variable cost that can be managed by the client. Your company cannot possibly retain full-time people with all the necessary skills and expertise for all your special project needs.

These client case studies are a few examples of the tailored solutions we have provided for our clients.

A Case Study of Operational Improvement

A significant challenge was presented to us by the Value Stream Manager, who also held the role of VP of Operations. Her assembly department was grappling with a notable surge in part shortages, encompassing both purchased and in-house components. Frustration had set in as the assembly department fell increasingly behind schedule, compelled to devote excessive time to expediting the acquisition of missing parts and rectifying out-of-specification components.

In a collaborative effort between the Value Stream Manager and the department supervisor, a strategy was devised and swiftly implemented. This strategy consisted of the introduction of leader standard work practices and the institution of daily accountability meetings, all aimed at rectifying the department’s operational setbacks.

Remarkably, within a mere three days following the implementation of these initiatives, a remarkable transformation occurred. Missing parts were promptly delivered on schedule, and the issue of defective components was successfully addressed. The assembly team shifted their focus towards completing orders in a first-in, first-out (FIFO) manner, efficiently progressing toward meeting the day’s production schedule.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

The Overbooked Reactor Conundrum: A Case Study

The Director of Manufacturing at a leading active pharmaceutical ingredient manufacturing company approached us with a pressing challenge: the sales department had inadvertently overbooked the capacity of one of their crucial reactors by a staggering 34 days. The existing manufacturing plan, which accounted for changeovers, spanned 399 days, and the plant operated around the clock, 24/7. The prospect of expanding capacity by installing additional equipment was infeasible within their timeframe, as it would require at least a year to accomplish. It was a complex predicament that demanded immediate attention.

In response to this critical situation, the company transitioned from a reactive firefighting mode to a proactive strategy aimed at enhancing their operational efficiency. Specifically, we focused on reducing the changeover time between batches in the reactor, which previously stood at 11 days. Through our diligent efforts and process improvements, they managed to achieve a remarkable 73% reduction in changeover time, bringing it down to just 3 days. This achievement significantly boosted their reactor’s capacity, enabling them to meet their oversold commitments within a mere two months, all without necessitating any additional capital expenditures.

The impact of this improvement was substantial, with a projected increase in annual revenue amounting to $15 million as a direct result of the enhanced capacity. Furthermore, the benefits extended beyond the reactor, as changeovers for many other products were also streamlined, resulting in an average reduction of 50%. This transformation not only resolved the immediate crisis but also positioned the company for increased profitability and operational efficiency in the long term.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

Scaling Up: A Business Growth Success Story

The Chief Financial Officer (CFO) of one of California’s leading cannabis edibles producer reached out to us, grappling with a pressing manufacturing issue. He harbored concerns about whether their manufacturing plant could effectively accommodate the rapid growth of their business, a challenge that weighed heavily on his mind.

Addressing such a critical concern required immediate attention and action. Through a  two day strategic evaluation, we successfully transformed the client’s outlook from one of fear and uncertainty regarding plant capacity to one of confidence and assurance. The outcome was the realization that, with our in-depth assessment and recommendations, the plant now possessed the capacity to efficiently handle a sales volume three times greater than their current level.

Our assessment not only resolved the CFO’s immediate concerns but also allowed him to rest easy, knowing that their manufacturing facility was fully equipped to support their business growth. As a result, he can now enjoy a more peaceful night’s sleep, free from the worry of capacity constraints.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

From Concept to Compliance: Implementing a QMS for Engineers

The Director of Quality at a mid-market chemical firm, specializing in services for the refining, oil and gas production, and petrochemicals industries, presented us with a pressing challenge. The company urgently needed to attain ISO 9001 certification for its Gas Technology project engineering group within a tight 12-month timeframe. Additionally, they sought to enhance their engineering processes, as the current situation was causing frustration due to both time delays and escalating costs. The potential consequences of not resolving this issue were clear: a risk of losing market share in their industry.

In response to this critical situation, we put the company on a comprehensive transformation effort. Initially, we transitioned them from an undocumented quality system to a meticulously documented, digitally linked quality management system (QMS). This strategic shift enabled them to streamline their operations and ensure compliance with ISO 9001 requirements.

Remarkably, the company not only met but exceeded their certification goals. They successfully implemented the QMS and passed the rigorous registration audit within a mere 9 months, accomplishing this milestone three months ahead of schedule. This achievement not only enhanced their competitive position but also positioned them as a trusted and reliable partner within their industry.

Furthermore, we significantly improved the company’s engineering processes as part of this initiative. The streamlining efforts led to a remarkable 20% reduction in turnaround time, resulting in an annual cost reduction of $250,000. This dual accomplishment of achieving ISO 9001 certification and optimizing their engineering processes not only addressed the immediate challenges but also paved the way for sustained growth and success in their market.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

From Sluggish to Swift: A Case of Order Turnaround Improvement

The Director of Operations at a mid-market contract packaging company, known for serving some of the world’s most renowned brands, found himself facing a surge in customer complaints regarding prolonged order fulfillment times. Recognizing the urgency of enhancing the customer experience, he embarked on a mission to streamline the entire order processing workflow.

Identifying a significant bottleneck in the form of back-office paperwork processing associated with job folders, the client decided to take action. We initiated a focused effort to revamp this area of operations, which yielded impressive results. The company successfully reduced the back-office processing time per job folder from a staggering 17 hours to a much more efficient 8 hours, and they typically managed five job folders per day.

This remarkable improvement translated into a 47% increase in order processing capacity, all accomplished without the need to expand their workforce. As a direct consequence, the company was able to significantly enhance its overall end-to-end processing time, successfully addressing customer complaints and ultimately improving the customer experience.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

A Path to Redemption: Resolving ISO 9001 Audit Failures

The President of a small machine tool shop contacted Willie Carter, our Chief Process Doctor, concerning a series of nonconformances identified during their previous ISO 9001 surveillance audit. These nonconformances raised significant concerns, potentially jeopardizing their certification status in the upcoming suveillance audit. The situation was undeniably challenging.

In response to this critical predicament, we implemented a resolute path to rectify the nonconformances. They diligently addressed all outstanding issues and undertook a comprehensive revision of their quality management system, aligning it with the latest version of the ISO 9001 standard. This transition marked a pivotal shift in the company’s approach, as they transitioned to a more process-focused orientation.

Furthermore, we helped the company proactively identify opportunities and risks, which were earmarked as continual improvement projects. To ensure accountability and responsibility, project action plans were meticulously put in place. This comprehensive approach not only resolved existing nonconformances but also fortified the company’s quality management system.

The efforts were rewarded when the company faced its next surveillance audit. They successfully passed with flying colors, receiving no new nonconformances. The auditors commended their diligent efforts in addressing the previous nonconformances, marking a significant turnaround from their initial state of concern.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

Overcoming Obstacles: A Bureaucratic QMS Case Study

The Quality Manager of a small display exhibit company reached out to us with concerns regarding an upcoming ISO 9001 audit and the transition to the latest revision of the standard. Additionally, he was troubled by issues related to the qualifications of his internal audit team, which hindered their effectiveness in assessing the quality management system.

The initial scenario painted a challenging picture. The company operated within an overly bureaucratic and burdensome quality management system. However, through a concerted effort, the situation underwent a significant transformation. We successfully streamlined the company’s quality management system, making it far more accessible and user-friendly for implementation and adherence.

Furthermore, the client undertook measures to enhance their internal audit capabilities. We diligently trained six team members to conduct quarterly audits of the quality management system. This investment in internal audit expertise proved invaluable, as the client subsequently underwent an ISO 9001 continuous assessment audit without any findings. In fact, the audit garnered compliments for the company’s robust quality practices.

This success story not only underscored the company’s commitment to quality but also demonstrated its capability to adapt and excel in the face of complex regulatory standards and auditing requirements.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

Month-End Close Optimization: A Success Story

The Finance Director of a mid-market pharmaceutical packaging company approached us with a specific goal in mind: to streamline and expedite the financial closing process at the end of each month. Both she and the corporate leadership were dissatisfied with the extended timeframe required to finalize their financial reports.

In response to this challenge, we embarked on a focused effort to improve their month-end closing procedures. The results were impressive, as they managed to reduce the closing time from a range of 5 to 7 days down to a significantly improved turnaround time of just 3.5 days.

Moreover, the company also succeeded in optimizing their reporting practices by reducing the number of current reports generated by the finance department. This streamlining effort not only expedited the financial closing process but also ensured continued compliance with essential business controls.

The collaborative effort resulted in a more efficient and responsive financial reporting system, meeting the client’s objective of accelerating the month-end close while maintaining the necessary controls and compliance standards.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

Embracing Improvement: The Transformation of a Reluctant CI Coordinator

The Chief Operating Officer (COO) of a small manufacturer specializing in electrical switchgear equipment approached us with concerns regarding a recent promotion. They had appointed a production manager to the role of Continuous Improvement Coordinator and wished to enhance the employee’s knowledge, skills, and proficiency in continuous improvement methods.

The initial situation involved an employee with a rudimentary understanding of continuous improvement, primarily acquired through previous interactions with lean consultants hired by the COO in years past. However, through a concerted effort and our guidance, the employee underwent a substantial transformation. They evolved into the on-site expert in Continuous Improvement, acquiring a comprehensive understanding of Lean principles and the associated tools and processes.

This newfound expertise enabled the employee to apply these concepts effectively within the organization. Notably, they spearheaded the development of a robust training within industry program, identified capacity-related challenges, and initiated a companywide problem-solving process. These initiatives collectively propelled the company forward on its journey of continuous improvement, showcasing the tangible impact of investing in employee development and skills enhancement.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization. We’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

Reviving Billing Efficiency: A Case Study in Process Repair

The Executive Vice President of a Clinical Service firm reached out to us seeking assistance in enhancing the timely delivery of customer orders, attributed to a period of remarkable business growth. During our initial evaluation, we pinpointed two pivotal business processes in need of immediate attention. One of these was the billing and invoicing process. The client concurred with our assessment and established a three-month timeline for improvement.

To address this challenge, we assembled an internal team tasked with thoroughly mapping out the invoicing process. This in-depth analysis unearthed a multitude of non-value-added activities, workarounds, and errors within the system. Through a rigorous process of identifying root causes and prioritizing solutions for the workarounds and errors, we discovered a staggering sum of over $700,000 in unbilled services spanning the previous nine months.

Promptly addressing this issue, the client proceeded to bill their customers for the previously unaccounted services, resulting in a remarkable collection of over $500,000 within a mere 30-day period. The clients’ satisfaction with our work was palpable, leading them to extend our engagement for an additional three months to tackle the improvement of yet another critical process.

Contact us today if you’re interested in exploring how our expertise can similarly enrich and provide value to your organization, we’d be delighted to discuss potential opportunities and solutions tailored to your unique needs.

At Quantum Associates, Inc, we don’t offer one-size-fits-all solutions; instead, we craft Tailored Transformation Plans that are as unique as your business. Our commitment is to provide process improvement solutions that deliver Rapid ROI, guaranteeing measurable results within a specified timeframe. We’re not just consultants; we’re your Continuous Improvement Partners, ensuring sustained progress and helping you stay ahead in an ever-evolving business landscape.

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