As a Lean Sensei I have conducted Gemba walks through value-creating processes in service organizations. And the service processes I see — the more I find […]
Most service businesses haven’t explored Lean because they think it only applies to manufacturing. One common thread in both service and manufacturing businesses are transactional processes. […]
By Willie Carter Digital technologies can coexist alongside your process improvement and operational excellence strategy to help you to identify and remove waste from your existing […]
Stop using technology to “pave the cow path.” Waste and other inefficiencies in office or plant floor processes is the “pain” you should cure before automation. […]
I started practicing Lean Management in the 1980’s when I was responsible for the efficient operation of 16 adhesives manufacturing plants, and believe me I have […]
In business, even small enhancements in productivity and efficiency can have a big impact on your bottom line. Whether it is through reduced lead times, reduced […]
A small engineering group of a safety certification organization was responsible for testing roofing and surface burning materials to certify the safety of these products for […]
Some years back I conducted a Lean Office Simulation workshop for the staff of the business school at an independent urban university in the Chicago area. […]
Some of the most recent developments in Lean include its adoption by many service sector organizations, especially in health care and the IT sector, the use […]
