Quantum Associates, Inc. BBB Business Review

Lean Office

June 6, 2023

Launch Agile Lean Process Improvement In Your Business Now

Quantum Associates, Inc has combined some of the principles of Agile and Lean to help deliver business process improvements quickly. Our approach uses teamwork and some of the lean tools […]
April 18, 2023

Correcting and Preventing Problems

Many organizations lack the structure or a procedure for correcting and preventing problems that occur in their business processes. The procedure most often used in highly […]
March 25, 2023

Is Process Automation The Answer?

Improve Your Business Processes Before Automating Them I engage in exploratory meetings with many potential clients about improving their processes and many of them ask why […]
March 10, 2023

Build Internal Customer Satisfaction in Your Company

Many times organizations overlook the importance of collaboration and communication between their administrative departments. Work is completed by one department and “thrown over the wall” to […]
February 28, 2023

Why Focus on Process Improvement Today

Becoming a process-focused organization requires a focus on process improvement  and for most industrial and service organizations that is a difficult task. Failure to improve the […]
December 2, 2021

Tips for Using Visual Management

Visual management helps to support culture transformation by turning data into information that can help tell the story about the business. In her book, Beyond Heroes, […]
November 22, 2021

Dos and Don’ts of Implementing Process Observation

BY CATALYSIS Kamishibai, or process observation, is not only fun to say, but it is also an essential component of a lean management system. Process observation helps to […]
November 22, 2021

What to Do When Implementing Process Observation

POSTED ON 11/09/2021 BY CATALYSIS Process observation is an essential part in the improvement process. The purpose is to observe whether a new standard is performing as expected and […]
November 8, 2021

Dos and Don’ts of Leading with Humility

Post From Catalysis Blog When you are a leader within an organization your behavior is observed and noticed by everyone. It’s important that you find a […]
October 11, 2021

Appoint Value Stream Architects in your Organization?

As a Lean Sensei I have conducted Gemba walks through value-creating processes in service organizations. And the service processes I see — the more I find […]
June 8, 2020

Recent Developments in Lean

Some of the most recent developments in Lean include its adoption by many service sector organizations, especially in health care and the IT sector, the use […]
November 18, 2020

How to Manage Interruptions in your Office Processes

A $250 million machinery manufacturer contacted us about improving their billing services department. The turnaround time on handling customer disputes was just too long and the […]
January 19, 2021

Lean Process Improvement for Colleges and Universities

Some years back I conducted a Lean Office Simulation workshop for the staff of the business school at an independent urban university in the Chicago area. […]
February 9, 2021

Lean Applies to any Process

Most things of value, whether a service, a drawing, new knowledge, or a manufactured good, are produced as a result of a process. As a process […]