Our Improvement Team

Meet our team

Our professional process improvement consultants possess a broad range of analytical capabilities and expertise.
We are experts at applying these skills to convert your most challenging business problems into opportunities.

Our strategic partnering model allows us to leverage an extensive network of experienced process improvement consultants with the knowledge, experience and industry insights gained through a substantial mix of projects in the service and manufacturing sectors to create customized solutions for you.

Our broad experience in implementing Lean systems in both manufacturing and service, ISO 9001, Six Sigma, Business Process Improvement, and other continuous improvement disciplines help you meet the challenges of slow growth, downward pressure on prices, and low inventory turnover.

Please read our Operational Excellence Newsletter
for updates on Lean and continuous process improvement.


Can’t find what you are looking for? Just pick up the phone and gives us a call at 847-919-6127. Or simply send us an electronic request by clicking here.

Willie L. Carter


BA Chemistry, MBA, Certified Lean Sensei

With over 30 years experience in research and development, quality, manufacturing operations, marketing, and business consulting Willie personally leads and directs all projects, staffing them carefully from our specialized team of consultants and strategic partners...

Gloria Cotton

BS Psychology

Gloria has over 25 years of experience as a diversity specialist with in-depth of experience in various settings and special expertise in:

  • Creating environments that identify, actively value and appropriately leverage diversity to positively impact and achieve organizational, team and individual visions, missions and goals
  • Facilitating, developing and designing training and development programs and processes that promote awareness, understanding, acceptance, valuing and honoring and symmetry within and among individuals, teams and organizations
  • Clarifying mission and purpose, vision, values, goals and supporting tasks for individuals, teams and organizations
  • Performing needs and effectiveness assessments for individuals, teams and organizations

Gloria holds a Bachelor of Science Degree in Psychology from Loyola University in Chicago.

Patrick Lucansky


Pat, senior Lean and Six Sigma consultant, has held a variety of positions from Production Manager to Director of Operations to Small Business Ownership. He has spent 15 years in private industry and 14 years in consulting. Pat's strengths are in Lean Manufacturing (Pull systems, SMED, 5S, VMI, Poka Yoke, TPM, Kanban, Kaizen Blitz events, RBS, Supply Chain, Demand Flow, MRP, JIT, FMS, BPR and SDWT's) Out-Sourcing, Business Analysis, Process Mapping & Pharmacovigilance. He holds a BBA from the University of Iowa, an MBA from Illinois Institute of Technology Dual degree Operations and Organizational Management, a Certified Six Sigma Master Black Belt, a Certified Lean Sensei, a CMC from Institute of Management Consultants and teaches at the BA/MBA level in the Chicago area.

Pat has co-authored dozens of articles published in PharmaChem Magazine (An international Pharma Journal) on the subject of Lean operations and one article published in the AME's Target magazine on supply chain redesign. He has presented this and other sessions to IIE Lean Solutions conference since 2003, AME National conference since 2003, ASQ Quality Expo, Lincoln Foundation, NAM national conference since 2005, NIQC, IMC and over 1200 other times to firms like Pfizer, Bayer, Johnson and Johnson, Avery Dennison, Graphic Packaging and ICI-Dulux. He is a member of IIE, IMC, AMA and AME.

Sheryl A. Koning

BS Organizational Behavior

Sheryl has over 25 years’ experience as a consultant and manager. Since 1987, Sheryl has been listening, coaching, formulating, guiding and improving – all the while creating success stories. Her experience includes positions in Human Resources Recruiting, Corporate Training, Organizational Development and Sales at The Quaker Oats Company. She has worked with the Sales, Marketing, Supply Chain/Manufacturing, R&D, Finance functions, Broker and Distributor and Customer personnel from senior management to entry-level employees.

Sheryl holds a Bachelor’s Degree in Organizational Behavior and Personnel from Northwestern University in Chicago. She has the following certifications: certified in the Myers-Briggs Type Indicator, certified in the Large Account Management Process, certified in Strategic Selling and certified at a practicing JONAH by A. Y. Goldratt Institute.

Cynthia Cade


Cynthia Cade, quality systems specialist, has over 20 years business experience in project engineering, project management, product development and quality systems assessment. She is a RAB Certified Lead Auditor. She has participated in quality system assessments for automotive, chemical, electrical and mechanical industries.

Cynthia has held Lead Assessor positions at KPMG Peat Marwick participating in quality system assessments for automotive, chemical, electrical and mechanical industries. Cynthia excels at assisting companies to drive continuous improvements through implementing methods to facilitate better control over processes. This includes operator training, incoming materials, production methods, and product inspections customer relations, corrective and preventive actions.

Charles E. Manning (Chuck)


Chuck, lean consultant, has thirty-five years of experience in manufacturing, service and process industries including internal management, executive level, business ownership and both internal and external consulting positions. His experience base spans a diverse set of industries including the aerospace and defense, aircraft component, automotive, transportation equipment, consumer goods, electrical equipment, business equipment, building products, telecommunications, non-profit, recreational products, health supplements, chemical, printing, paper products, HVAC, rail equipment and steel industries throughout North America and Europe.

Chuck holds an M.S. in Operations Management from the University of Arkansas, a B.S. in Mathematics from West Liberty State College and has received specialized training in a wide variety of application focused approaches to the improvement of business operations and performance enhancement.

Beresford (Berry) Metzger


Berry, lean consultant, is a business professional with over 30 years of demonstrated accomplishments in operational and organizational effectiveness, best practices identification and implementation, process design and improvement, coaching and mentoring, training and development, systems of management implementation, and project management. Berry has designed and implemented procedures and systems to increase revenues, reduce costs, refine processes, strengthen controls, improve products and services, and stimulate business. Mr. Metzger holds BS in Industrial Management from the University of Connecticut with continued study at the University of Frankfurt am Main, Germany.

Mechanical Engineers, North Shore Chamber of Commerce and Society of Manufacturing Engineers and past Chairman of CASA New England SME Chapter 285.

Bob Miller


Bob, change management and leadership specialist, has over 15 years’ experience in many manufacturing environments, which include refineries, pharmaceuticals, packaging goods, communications, chemicals, and equipment manufacturers. Bob holds a BA in Business and Sociology from Boston University, an MSW from University of Georgia and was a faculty member at Western Michigan University Graduate School of Social Work. He has held positions ranging from Executive State Director to Project Manager. Bob's strengths are in executive training, change management, maintenance systems, Lean Manufacturing, scheduling and planning, supervisory training systems and communications planning.

Paul Silverman


Paul B. Silverman, manufacturing improvement specialist, has 25 years of experience in manufacturing engineering, quality assurance and consulting with manufacturing companies. Paul has delivered significant productivity, quality and lead-time solutions to all size companies in a wide variety of industries such as: fluid control, electromechanical, machined parts, semiconductor equipment, medical implantable devices and disposables. Paul's education consists of Degrees in Mechanical Engineering and Biology from Northeastern University, Theory of Constraints training - Goldratt Institute and Accreditation from the American Consultants League.

He is a regular member of the American Society of Mechanical Engineers, North Shore Chamber of Commerce and Society of Manufacturing Engineers and past Chairman of CASA New England SME Chapter 285.

Jose' Wilkins


With over 25 years’ experience in safety & occupational health, nuclear, business consulting, engineering services and manufacturing support, Jose’ L. Wilkins is recognized as a subject-matter-expert in applying unique applications to define “suppressed capacity” in manufacturing facilities and improving effectiveness in process and operations management.

He has developed an improvement method that uses non-traditional statistics to characterize both safety injury and operational performance in businesses. He has shared his techniques for operational excellence both in the United States and globally that has quantified billions in potential savings for stakeholders. His expertise lies in using the basic foundational methods similar to six sigma and lean manufacturing that drives improvement in process optimization, engineering and operations management, systems procedure changes and process reliability modeling.

Certification Designations

  • CISOLA (Certified ISO 9000 Lead Assessor) Certification awarded by ANAB requirements for ISO 9000 Lead Auditors
  • CMQOE (Certified Manager of Quality and Organizational Excellence) Certification mark awarded by ASQ to experienced Quality Management Professionals
  • CSSGB (Certified Six Sigma Green Belt) is the certification mark awarded to Six Sigma Green Belts
  • CSSBB (Certified Six Sigma Black Belt) is the certification mark awarded to Six Sigma Black Belts
  • CSSMBB (Certified Six Sigma Master Black Belt) is the certification mark awarded to Six Sigma Master Black Belts
  • CSSS (Certified Six Sigma Sensei) is the certification mark awarded to Six Sigma Sensei's
  • CSSLC (Certified Six Sigma Lean Champion) is the certification mark awarded to Six Sigma Lean Champion
  • CSSC (Certified Six Sigma Champion) is the certification mark awarded to Six Sigma Champion
  • CLE (Certified Lean Expert) is the certification mark awarded to Lean Experts
  • CLS (Certified Lean Sensei) is the certification mark awarded to Lean Sensei's
  • CLSFM (Certified Lean System for Managing) is the certification mark awarded to Lean System for Managing experts