Our Team

Meet our team

Our professional process improvement consultants possess a broad range of analytical capabilities and expertise.
We are experts at applying these skills to convert your most challenging business problems into opportunities.


Our strategic partnering model allows us to leverage an extensive network of experienced change agents with the knowledge, experience and industry insights gained through a substantial mix of lean manufacturing, lean six sigma, kaizen and change management projects in the service and manufacturing sectors to create customized solutions for you.

Our broad experience in implementing lean systems,  ISO 9001, Six Sigma, Business Process Improvement, and other continuous improvement disciplines in both manufacturing and service, ensure your success in reducing lead times, decreasing costs, reducing customer response times while using fewer precious resources – Our blueprint for success…helping you do more with less.

Please read our Operational Excellence Newsletter
for updates on Lean and continuous process improvement.


Can’t find what you are looking for? Just pick up the phone and gives us a call at 847-919-6127. Or simply send us an electronic request by clicking here.

Patrick Lucansky


Senior Lean Sigma Consultant

Pat, senior Lean and Six Sigma consultant, has held a variety of positions from Production Manager to Director of Operations to Small Business Ownership. He has spent 15 years in private industry and 14 years in consulting. Pat's strengths are in Lean Manufacturing (Pull systems, SMED, 5S, VMI, Poka Yoke, TPM, Kanban, Kaizen Blitz events, RBS, Supply Chain, Demand Flow, MRP, JIT, FMS, BPR and SDWT's) Out-Sourcing, Business Analysis, Process Mapping & Pharmacovigilance. He holds a BBA from the University of Iowa, an MBA from Illinois Institute of Technology Dual degree Operations and Organizational Management, a Certified Six Sigma Master Black Belt, a Certified Lean Sensei, a CMC from Institute of Management Consultants and teaches at the BA/MBA level in the Chicago area.

Pat has co-authored dozens of articles published in PharmaChem Magazine (An international Pharma Journal) on the subject of Lean operations and one article published in the AME's Target magazine on supply chain redesign. He has presented this and other sessions to IIE Lean Solutions conference since 2003, AME National conference since 2003, ASQ Quality Expo, Lincoln Foundation, NAM national conference since 2005, NIQC, IMC and over 1200 other times to firms like Pfizer, Bayer, Johnson and Johnson, Avery Dennison, Graphic Packaging and ICI-Dulux. He is a member of IIE, IMC, AMA and AME.

Cynthia Cade


ISO 9000 Auditor/Consultant

Cynthia Cade, quality systems specialist, has over 20 years business experience in project engineering, project management, product development and quality systems assessment. She is a RAB Certified Lead Auditor. She has participated in quality system assessments for automotive, chemical, electrical and mechanical industries.

Cynthia has held Lead Assessor positions at KPMG Peat Marwick participating in quality system assessments for automotive, chemical, electrical and mechanical industries. Cynthia excels at assisting companies to drive continuous improvements through implementing methods to facilitate better control over processes. This includes operator training, incoming materials, production methods, and product inspections customer relations, corrective and preventive actions.

Charles E. Manning (Chuck)


Lean Consultant

Chuck, lean consultant, has thirty-five years of experience in manufacturing, service and process industries including internal management, executive level, business ownership and both internal and external consulting positions. His experience base spans a diverse set of industries including the aerospace and defense, aircraft component, automotive, transportation equipment, consumer goods, electrical equipment, business equipment, building products, telecommunications, non-profit, recreational products, health supplements, chemical, printing, paper products, HVAC, rail equipment and steel industries throughout North America and Europe.

Chuck holds an M.S. in Operations Management from the University of Arkansas, a B.S. in Mathematics from West Liberty State College and has received specialized training in a wide variety of application focused approaches to the improvement of business operations and performance enhancement.

Beresford (Berry) Metzger


Senior Lean Consultant

Berry, lean consultant, is a business professional with over 30 years of demonstrated accomplishments in operational and organizational effectiveness, best practices identification and implementation, process design and improvement, coaching and mentoring, training and development, systems of management implementation, and project management. Berry has designed and implemented procedures and systems to increase revenues, reduce costs, refine processes, strengthen controls, improve products and services, and stimulate business. Mr. Metzger holds BS in Industrial Management from the University of Connecticut with continued study at the University of Frankfurt am Main, Germany.

Mechanical Engineers, North Shore Chamber of Commerce and Society of Manufacturing Engineers and past Chairman of CASA New England SME Chapter 285.

Bob Miller


Lean Management Consultant

Bob, change management and leadership specialist, has over 15 years’ experience in many manufacturing environments, which include refineries, pharmaceuticals, packaging goods, communications, chemicals, and equipment manufacturers. Bob holds a BA in Business and Sociology from Boston University, an MSW from University of Georgia and was a faculty member at Western Michigan University Graduate School of Social Work. He has held positions ranging from Executive State Director to Project Manager. Bob's strengths are in executive training, change management, maintenance systems, Lean Manufacturing, scheduling and planning, supervisory training systems and communications planning.

Paul Silverman


Lean Consultant

Paul B. Silverman, manufacturing improvement specialist, has 25 years of experience in manufacturing engineering, quality assurance and consulting with manufacturing companies. Paul has delivered significant productivity, quality and lead-time solutions to all size companies in a wide variety of industries such as: fluid control, electromechanical, machined parts, semiconductor equipment, medical implantable devices and disposables. Paul's education consists of Degrees in Mechanical Engineering and Biology from Northeastern University, Theory of Constraints training - Goldratt Institute and Accreditation from the American Consultants League.

He is a regular member of the American Society of Mechanical Engineers, North Shore Chamber of Commerce and Society of Manufacturing Engineers and past Chairman of CASA New England SME Chapter 285.

Jose' Wilkins


Six Sigma/Reliability Consultant

With over 25 years’ experience in safety & occupational health, nuclear, business consulting, engineering services and manufacturing support, Jose’ L. Wilkins is recognized as a subject-matter-expert in applying unique applications to define “suppressed capacity” in manufacturing facilities and improving effectiveness in process and operations management.

He has developed an improvement method that uses non-traditional statistics to characterize both safety injury and operational performance in businesses. He has shared his techniques for operational excellence both in the United States and globally that has quantified billions in potential savings for stakeholders. His expertise lies in using the basic foundational methods similar to six sigma and lean manufacturing that drives improvement in process optimization, engineering and operations management, systems procedure changes and process reliability modeling.

Willie L. Carter



Willie is a seasoned operations and quality expert with proven expertise in achieving breakthroughs in eliminating waste, process improvement, lean process improvement, lean sales process improvement, lean transformation, quality management and continuous improvement. He is a trained facilitator (Juran Institute) who excels at getting staff to buy-in and sustain continuous process improvement objectives; change agent and team builder with over 40 years of operations and continuous and lean process improvement leadership.

An effective relationship builder who has led, coached and mentored teams in Europe, Asia and North America to elevated levels of performance in achieving process improvement and lean enterprise goals.

With over 40 years’ experience in research and development, quality, manufacturing, operations, marketing, and business consulting, Mr. Carter is a true Lean process improvement expert with a keen sense of identifying waste in manufacturing and administrative processes and getting to the root cause of issues constraining operations using methodologies like value stream mapping, process mapping/redesign, lean office tools, process analytics, etc. He has developed value chain models based on Lean and Six Sigma principles for the diversity and inclusion and human resources processes.

A trained and proven facilitator, Willie excels at motivating people to work towards a common purpose, while showing them how to be better and more efficient in their daily tasks. He has helped map and redesign administrative processes (in the pharmaceutical, automotive, construction, food, packaging, tooling and service industries) to create customer value by improving process efficiency, reducing costs, increasing quality, and reducing cycle time.

In addition to his business experience he is also an adjunct faculty member of the Walter E. Heller College of Business Administration at Roosevelt University—Chicago, teaching graduate courses in Executive Leadership, and Managerial Statistics. Mr. Carter has published numerous articles on process improvement and is the author of the book “Process Improvement for Administrative Departments—The Key to Internal Customer Satisfaction" (available on Amazon).

Certification Designations

  • CISOLA (Certified ISO 9000 Lead Assessor) Certification awarded by ANAB requirements for ISO 9000 Lead Auditors
  • CMQOE (Certified Manager of Quality and Organizational Excellence) Certification mark awarded by ASQ to experienced Quality Management Professionals
  • CSSGB (Certified Six Sigma Green Belt) is the certification mark awarded to Six Sigma Green Belts
  • CSSBB (Certified Six Sigma Black Belt) is the certification mark awarded to Six Sigma Black Belts
  • CSSMBB (Certified Six Sigma Master Black Belt) is the certification mark awarded to Six Sigma Master Black Belts
  • CSSS (Certified Six Sigma Sensei) is the certification mark awarded to Six Sigma Sensei's
  • CSSLC (Certified Six Sigma Lean Champion) is the certification mark awarded to Six Sigma Lean Champion
  • CSSC (Certified Six Sigma Champion) is the certification mark awarded to Six Sigma Champion
  • CLE (Certified Lean Expert) is the certification mark awarded to Lean Experts
  • CLS (Certified Lean Sensei) is the certification mark awarded to Lean Sensei's
  • CLSFM (Certified Lean System for Managing) is the certification mark awarded to Lean System for Managing experts