Process Improvement Services

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Services We Provide

“Perfection is not attainable, but if we chase perfection we can catch excellence.”

Vince Lombardi

Quantum Associates accelerates adding value to your products or services to improve gross margins and efficiency by building common ground, forming strong relationships with your people, and paying attention to detail when improving your processes. We offer the following cost effective solutions to small to mid sized companies looking to improve their profits.

Quantum Process Improvement (QPI)™

process_improvementMove your company into the “Speed Zone” with our Quantum process improvement (QPI) model. QPI integrates the three most powerful process improvement disciplines – Lean, Six Sigma, and the Theory of Constraints to move your company into the area where sustainable, superior velocity happens creating enormous value for you and your stakeholders–because a “faster organization is a better organization.”

Leading your company into the “Speed Zone” requires improving the performance of your critical operations and administrative processes. We use our QPI Assessment to focus on the improvement opportunities offering the greatest potential for generating results within two to three quarters.

If the goal for your business is to create superior long-term profits – not average profit, not cyclically inflated profit, not short-term profit then contact us today to learn more about how our Quantum Process Improvement™Quantum Process Improvement model can work for you. We guarantee 100% customer satisfaction absolutely for all of our services.

What is  a Business Process?

A process is a set of interrelated work activities that are characterized by a set of specific inputs and value-added tasks that produce a set of specific outputs. A business process can be contained within a functional organization. Or it can span several functional organizations. (Examples of business processes include service provisioning, document production/distribution, customer complaint resolution, manufacturing of a product, and design and development).

The SIPOC model defines all processes. SIPOC stands for Supplier—Input—Process—Output—Customer. Every process has a supplier who provides input to the process which transform that input to an output and that output is delivered to a customer. The customer can be internal or external to the organization.

Velocity Managing System (New Service)

Our Velocity Managing System (VMS) is an innovative use of traditional quality and lean tools to support your process improvement efforts. This system analyzes one of your critical processes and identifies project improvement opportunities. Once we have identified the opportunities we use tools from our toolbox to prioritize the opportunities resulting in a plethora of projects you can work on now and in the future.

Benefits of the VMS
  • Focuses on helping you identify improvement opportunities
  • Helps drive performance improvement
  • Leverages the expertise of members of your organization
  • Provides an effective engine for coordinating the deployment of projects across your organization
  • Helps improve process speed and efficiency

Why Velocity? “Because a faster organization is a better organization.”

What is  Process Improvement?

You can delight your customers by providing the “best” possible products or services. You can only provide the “best” products or services by improving the processes that produces them. You do not improve a process by weeding out the good from the defects and errors after a product or service is produced. Instead process improvement is about improving quality and efficiency, while reducing costs and eliminating waste.

Process improvement typically means making a process more efficient, less costly, more capable of meeting your customer’s requirements, and/or more consistent producing a value-added output for a customer.

Six Sigma

Six Sigma is a quality process improvement initiative designed to drive defects from processes. The goal is to achieve near perfection through continuous quality improvement that aligns the voice of the process with the voice of the customer. DMAIC (Define, Measure, Analyze, Improve, Control) is the basic continuous improvement methodology for Six Sigma.

Lean Management

A Lean Enterprise is a totally integrated business process focusing primarily on eliminating waste in all processes and providing value to the downstream customer. Lean brings about radical change and provides a system of continuous process improvement and immediate impact to the bottom line.

The benefits of the process of Lean transformation include improved productivity by 25% to 50%, reduced space by 50%, improved product quality and reliability, reduced lead times, improved on-time shipments, reduced unscheduled downtime, and improved cash flow.

What is Lean Manufacturing?

Lean manufacturing is best described as the relentless pursuit of perfection. The power of lean lies in its ability to reduce costs in all areas not just manufacturing. This is achieved not through traditional cost reduction efforts but by challenging every activity to determine if it adds value in the eyes of the customer. Simple in concept, but with powerful implications. Activities and business processes, we take for granted become contenders for elimination.

By eliminating non-value-added activities your organization can make huge improvements in the time it takes to deliver products or services to your customers. Many companies have slashed lead times for customized products from months to a matter of hours.

While Lean began as a manufacturing initiative, more and more organizations are seeing the benefits in the office and service segments. The same principles apply by examining every activity to ensure it adds value to the customer, companies can cut costs, improve quality and reduce lead time.

Lean Office Simulation

The Lean Office Simulation (LOS) is a training workshop that introduces office/administrative staff to lean principles/tools from a service perspective. This 1/2 day workshop is conducted on your site and requires a minimum of seven people from your staff to improve the quotation process for a fictitious company experiencing growing pains and heighten competition. Their customers are demanding shorter lead times in filling their orders. The company’s traditional methods of handling quotes is not working and management decides to adopt some lean principles to speed up their quotation process. Your staff will experience the benefits of  employing lean to reduce the cycle time of a transactional process. Contact us for more information on this workshop.

Constraint Management

The Theory of Constraints (TOC) is a continuous improvement initiative geared toward identifying bottlenecks or other constraints in your processes and exploiting them to the greatest extent possible. Identifying and alleviating the constraints allows you to reduce cycle time and improve the efficiency of your processes. Drum, Buffer, Rope is the basic continuous improvement methodology used in TOC.

Lean, Six Sigma, and The Theory of Constraints can be used in an integrated approach to provide robust results and move you closer to the “perfect” value stream much faster than using only one approach at a time. To achieve high performance process improvement we employ a targeted blend of tools and techniques from all three disciplines.

Global pressures and increasing customer demands require businesses to operate at increasing levels of efficiency. In order to compete on a global basis, companies in all industries (manufacturing and service) must focus on lowering costs by identifying and eliminating waste, increasing throughput, improving lead times, improving quality and efficiency, and maximizing the customer experience.


We work with your employee teams to them how to use the appropriate process improvement tools (Lean, Six Sigma. Theory of Constraints, Iso 9001, etc.) and encourage your teams to communicate with one another about needs, barriers, and results within working projects.

ISO 9001 Implementation

implemetantionIn supplying products or services there are three fundamental parameters that determine their salability. They are price, quality and delivery. Customers require products or services of a given quality to be delivered or be available by a given time and to be of a price that reflects value for the money.

While price is a function of cost, profit margin, and market forces, and delivery is a function of the organization’s efficiency and effectiveness., quality is determined by the extent to which a product or service successfully serves the purpose of the customer. Price and delivery are both fleeting features, whereas the impact of quality is sustained long after the attraction or the pain of price and delivery has subsided.

Quality in ISO 9001 is defined as the degree to which a set of inherent characteristics fulfills customer requirements. The implication is that quality is relative to what something should be and what it is. This could be a product, service, document, piece of information or any output from a process.

Good quality is an outcome of your processes that is why we focus on improving your processes before documenting your quality system.

What is  ISO 9001?

ISO 9001 is an international quality management system (QMS) standard. It offers fundamental management and quality assurance practices that can be applied to service and manufacturing organizations. The requirement offers a powerful foundation of planning, control, and improvement for just about any organization. Without a QMS, organizations may have little chance of sustaining any improvements or innovations they might attain.

Because ISO 9001 is generic it is also quite flexible. In very few places does the standard specify exactly what your organization must do. In most cases, the standard allows a great deal of discretion to your organization in terms of how to design your processes and procedures. This enables you to customize your approach to ISO 9001 compliance.

Other Services

  • Cost of Poor Quality Analysis
  • Business Process Mapping and Analysis
  • Leadership Training

What is  Process Mapping?

Process mapping is a way to analyze a business process. It is a powerful tool that provides you with the opportunity to get a good understanding of your processes, effectively find ways for your processes to be more successful, and ensure true value is being provided to internal or external customers.

Process maps are a visual representation of the steps and flows of a work process. Such pictures make understanding and communication about the process much easier. Process maps can fall into many categories but two of the most common are basic flowcharts and cross-functional flowcharts.

A basic flowchart is a simple map describing the activities performed in a process. It shows the relationship between activities in an individual process. Like all other process maps it is a graphic representation of a process. Cross-functional flowcharts additionally tell you which functional department the activities belong to and are often labeled “swim lane flowcharts,” as they can be imagined as swim lanes in a swimming pool.

Value stream mapping is akin to process mapping in that it is an illustration that uses simple graphics or icons to show the sequence and movement of information, materials, and actions in a company value stream. Some of the benefits of value stream maps are:

  • Highlights the connections among activities and information and material flow that impacts the lead time of your value stream
  • Helps employees understand your company’s entire value stream rather than just a single function of it
  • Improves the decision-making process of all work teams by helping team members to understand and accept your company’s current practices and future plans
  • Creates a common language and understanding among your employees through the use of standard value stream mapping symbols
  • Allows you to separate value added activities from non-valued-added activities and then measure their lead time
  • Provides a way for your employees to easily identify and eliminate areas of waste

Can’t find what you are looking for? Just pick up the phone and give us a call at 847-919-6127. Or simply send us an electronic request by clicking here.

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We will donate, on your behalf, 5% of the project engagement fees to the charity of your choice.

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