#non-value-add

January 19, 2021

Lean Process Improvement for Colleges and Universities

Some years back I conducted a Lean Office Simulation workshop for the staff of the business school at an independent urban university in the Chicago area. […]
January 10, 2021

Exposing Barriers is the First Step to Process Improvement

The project management department of one of our manufacturing clients had been working on lean improvements for about 14 months and had implemented a visual accountability […]
January 1, 2021

Traditional Process Improvement Versus Lean Process Improvement

My own experience provides several examples of the ineffectiveness of traditional process improvement approaches. Long before I was a Lean disciple I worked as a Director […]
November 18, 2020

How to Manage Interruptions in your Office Processes

A $250 million machinery manufacturer contacted us about improving their billing services department. The turnaround time on handling customer disputes was just too long and the […]
October 23, 2020

Micromanage the Process not the People

I had the opportunity to work with a wire drawing manufacturer where the machine operators were tasked with producing defined lot quantities to replenish parts for […]
October 13, 2020

How to Effectively Use Visual Controls

I had the opportunity to work with some plant maintenance people in a subsidiary of a large flexible packaging manufacturer. The focus was on the bagmaking […]
October 6, 2020

How to Make Leader Standard Work a Success

A metal working plant had been transitioning to Lean production for 3 years. With Lean manufacturing working smoothly, the plant decided to focus on Lean management. […]
September 27, 2020

Making Work Visible

An engineering group was responsible for issuing the safety certification for products submitted by their  customers. There were many customer complaints about the length of time […]
August 17, 2020

What Do We Use Process Maps For?

There are many reasons for mapping your processes. In this post we’d like to talk about what we use process maps for. A basic process map […]
August 11, 2020

The Benefits of Mapping Work Processes

There are so many advantages to mapping your work processes. One of the most powerful benefits of mapping your work processes can lead to: a shared […]
December 31, 2019

Redesign Your Business Processes Before you Automate

Are You Thinking About Automating your Business Processes? Many companies are looking at one of the most recent automation technologies, Robotic Process Automation (RPA) to automate […]