The PCI Accounting team worked with Willie Carter of Quantum Associates on several process improvement tools, including SIPOC, Daily Plan and RACI charts. These tools were instrumental in providing data that showed gaps in our process, as well as, several process improvements we were able to implement and sustain. It allowed us to reduce the number of current reports being generated by the department, while maintaining compliance to key business controls. Willie was very easy to work with. His passion for process improvement, as well as, his knowledge of the tools made it a valuable experience for the entire team.