Quantum Associates service was excellent. I appreciated the attention to detail and the personal attention provided to the staff. The reporting, diagramming, and overall process was absolutely perfect. One of the benefits we experienced was connecting with our customer base via a “Voice of the customer surveys.” This aspect of the mapping forced us to talk directly with our customers and helped us understand their likes / dislikes, and wants / and needs in the first person. This information has been invaluable. The voice of the customer survey also allowed us to establish a core group of customers that can be contacted and used to pilot new ideas and strategies.