The Voice of Our Customers

Chief Financial Officer

Great Lakes Synergy

“It was an experience to observe what the Lean Office Simulation gave our team of participants.  It took vague concepts of “something called lean used at our plant and distribution facilities” and made it real.  It let them experience the potential results lean can deliver to their own internal and external customers and to their real-world employer.  And, as another bonus – they saw how lean can make their own job responsibility less frustrating and more enjoyable!  Lean made everyone a winner.”  

Mice Pacione, Continuous Improvement Coordinator

SAI Advanced Power Solutions

At the onset of a career change, I had the good fortune to work with Willie Carter of Quantum Associates. Willie’s teaching and coaching have been instrumental in my understanding of Lean, Continuous Improvement tools and processes. He helped us develop a robust training program, identify capacity issues and introduced us to the Theory of Constraints and “One-piece flow” as well as the process of Problem Solving. Willie brings with him a wealth of knowledge and experience that is sure to benefit whomever he works with. Mike Pacione, Continuous Improvement Coordinator- SAI Power Elmhurst Il.

Candy VanWambeke, Executive Director of Finance

PCI Pharmaceutical Services

The PCI Accounting team worked with Willie Carter of Quantum Associates on several process improvement tools, including SIPOC, Daily Plan and RACI charts.  These tools were instrumental in providing data that showed gaps in our process, as well as, several process improvements we were able to implement and sustain.  It allowed us to reduce the number of current reports being generated by the department, while maintaining compliance to key business controls.  Willie was very easy to work with.  His passion for process improvement, as well as, his knowledge of the tools made it a valuable experience for the entire team.

Frank Heurich, President

Gregor Jonsson Inc

Willie Carter and the Quantum team worked with our management team for two years on a series of projects including DISC assessments, mentoring our managers, goal setting, workplace organization, facilitating team meetings, and capacity improvements and we are delighted with the results. They addressed a number challenges and our team is functioning better than before. Willie has a boatload of experience, is an effective teacher, and I highly recommend him and his services.

David Griffin, General Manager

Mid-market Electronics Part Manufacturer

“I hired Quantum Associates to introduce my organization to Lean Manufacturing. They did an outstanding job of training my supervisors, team leaders and operators. They were very well prepared and were able to get buy in from the employees.”